The Email to Ticket feature in the SupportGenix app revolutionizes your customer support process. It allows you to effortlessly convert customer emails into support tickets directly from your SupportGenix dashboard. This seamless conversion ensures that no customer inquiry goes unanswered, leading to enhanced customer satisfaction.

To use the Email to Ticket feature effectively, follow these steps:

1. Connect Your Email: Start by adding your connected email address to your SupportGenix mailbox. This step creates a direct connection between your email and the SupportGenix app.
   
2. Configure Forwarding: Set up email forwarding to ensure that all emails sent to your connected email address are automatically redirected to your SupportGenix mailbox.

Once you’ve completed the setup and configured email forwarding, Email to Ticket works seamlessly:

1. New Email Creation: Every new email received at your connected email address automatically generates a support ticket in your SupportGenix dashboard.
2. Effortless Ticket Replies: When a customer replies to an existing ticket via your connected email address, the SupportGenix app automatically adds the response to the corresponding ticket thread.

It’s important to note that Email to Ticket remains active even without a connected email address. In such cases, emails sent directly to the provided mailbox address will automatically generate tickets and replies. However, we recommend adding your business email address to enhance your brand’s identity and provide a more personalized support experience.

Streamline your customer support process with Email to Ticket, ensuring that every customer query is addressed quickly and efficiently.