HELPECHO | SHOPIFY HELP DESK

Manage All Support Channels in One Powerful Dashboard with HelpEcho

HelpEcho’s all-in-one help desk system automatically organizes tickets, routes inquiries to the right team member, and helps you respond faster.

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Unlimited

Ticket Handling

99.9%

Uptime

90%+

Faster Resolution

Reduce response times with smart automation

100%

GDPR Compliant

24/7

Support Coverage

HelpEcho Features

Everything You Need for Efficient Support

Smart Ticket Management

Create, assign, and track support tickets effortlessly. Automatically convert customer emails into organized tickets and prioritize them based on urgency.

Customer Self-Service Portal

Empower customers with a branded portal where they can create, track, and manage their support tickets. Reduce response times and improve customer satisfaction.

Multi-Channel Integration

Handle support requests from multiple channels – email, chat, and social media – all in one unified dashboard. Never miss a customer inquiry again.

Automated Workflows

Set up custom rules to automatically route tickets, send notifications, and handle routine tasks. Save time and ensure consistent support quality.

Real-Time Analytics

Track key metrics like response times, resolution rates, and customer satisfaction scores. Make data-driven decisions to improve your support operations.

Team Collaboration Tools

Enable seamless communication between support agents with internal notes, shared inboxes, and ticket assignments. Work together to resolve issues faster.

Customizable Templates

Create and save response templates for common inquiries. Maintain consistent communication while reducing response time significantly.

Knowledge Base Integration

Build and maintain a comprehensive help center. Allow customers to find answers to common questions instantly, reducing ticket volume.

Overview

Support That Grows With Your Business

We strive to create a platform that eliminates complexity and makes support management simple, efficient, and enjoyable.

Innovation-Driven Solutions

Stay ahead with constantly evolving features designed for modern e-commerce support.

Customer-Centric Approach

Built based on real feedback from Shopify merchants like you.

Key Features

Your Complete Support Solution

Data-Driven Support Excellence

Transform support data into actionable insights with real-time analytics and performance tracking.

Multi-Channel Support Integration

Centralize support across all channels to ensure every customer message gets answered.

Automated Workflow Optimization

Streamline support operations with intelligent automation. Set up custom rules for ticket routing, automate repetitive tasks, and maintain consistent support quality even during peak periods.

Testimonial

Industry Experts on Customer Support Excellence

Support Insights

“A robust customer support system is the backbone of any successful Shopify store. It’s not just about answering queries—it’s about building customer trust and loyalty.”

Alex Thompson

Shopify Plus Consultant

“The right support tool can transform your customer experience from good to exceptional. When customers feel heard and valued, they become your best brand ambassadors.”

Mark Rodriguez

Shopify Solution Partner

“In today’s competitive e-commerce landscape, efficient customer support isn’t optional—it’s essential. The stores that prioritize customer service are the ones that thrive long-term.”

David Chen

Founder, ShopifyExperts.co

Frequently Asked Questions

Find Quick Answers to Common Questions About HelpEcho

How do I get started with HelpEcho?

Getting started is simple. Install the app from the Shopify App Store, follow our quick setup wizard, and you’ll be ready to manage support tickets in minutes. Our team is available to help with the setup process.

Is there a limit on the number of support tickets?

No, HelpEcho offers unlimited tickets regardless of your plan. You can handle as many customer inquiries as your business receives without any additional charges.

Can I add multiple support agents?

Yes, you can add unlimited support agents to your HelpEcho account. Each agent can have customized roles and permissions based on your needs.

How does the email-to-ticket conversion work?

When customers email your support address, HelpEcho automatically converts each email into a ticket, maintaining all message history and attachments. Responses are synced between email and the ticket system.

What kind of reporting and analytics are available?

HelpEcho provides comprehensive analytics including ticket resolution times, agent performance metrics, customer satisfaction scores, peak support hours, and trend analysis. All data can be exported for further analysis.

Is my customer data secure?

Yes, HelpEcho is fully GDPR compliant and uses industry-standard encryption to protect your data. We maintain strict security protocols and regular audits to ensure data safety.

What support do you offer if I need help?

We provide customer support through email and chat. Our team is always ready to help with technical issues, feature questions, or best practices for using HelpEcho effectively.

Can I customize the customer support portal?

Yes, the customer portal is fully customizable. You can match it to your brand colors, add your logo, and integrate it seamlessly into your Shopify store’s design.

Handle Support Tickets 2X Faster with HelpEcho!

Choose the perfect HelpEcho plan to streamline your customer service and boost satisfaction.

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