The Customer Support Portal is a powerful tool that enables your customers to interact with your support system seamlessly. This guide will walk you through the setup process, helping you optimize the portal and empowering your customers to easily create and manage support tickets.

Activating the Customer Support Portal with SupportGenix is a seamless process, thanks to our user-friendly App Block. For smooth integration, we recommend creating a dedicated template for the page where the portal will be placed. This approach ensures that other pages using the same template remain unaffected by the portal’s setup.

Here are the steps also demonstrated in the video:

Please proceed with the following steps to create a new template for your Shopify theme.

1. From your Shopify admin, go to Online Store > Themes.
2. Find the theme you want to edit, then click Customize.
3. Use the Template drop-down menu to select a template, and then click + Create template.
4. Give your template a unique name.
5. In the Template drop-down menu, select the existing template you want to base your new template on.
6. Click Create template.

Explore detailed instructions on how to create a new template in Shopify Help Center.

Now that you’ve successfully created your template, the next step is to create a new page. Please proceed with the following steps to create a new template for your Shopify theme.

1. From your Shopify admin, go to Online Store > Pages.
2. Click Add page.
3. Enter a title and content for the page.
4. In the Visibility section, select when the page should be published. By default, your new page is visible after you click Save.
5. Click Save.
6. Optional: To display a published page in your online store navigation, add a link to it in a menu.

Explore detailed instructions on how to create a new page in Shopify Help Center.

Once you’ve created the page, the next step is to seamlessly integrate the app block onto your page.

1. From your Shopify admin, go to Online Store > Themes.
2. Find the theme that you want to edit, and then click Customize.
3. Navigate to the page and section where you want to add the app block.
4. On the sidebar, click Add block.
5. From the drop-down menu, in the Apps section, select the Customer Support Portal block to add to the section.
6. Click Save.

Explore detailed instructions on how to add app block to page in Shopify Help Center.

Now, your customers are all set to utilize the portal to effortlessly create and respond to tickets, simplifying the support process and enhancing their experience.